iTV Support Document

iTV support requirements, policies, and procedures provided by:

Institute for Teaching & Learning

  • Support of faculty using iTV
    • Course Design ­ or analysis of an existing design with suggestions applicable to make it more DL compatible.
    • Provide web based request/workflow iTV course request system
    • Course evaluation ­ a periodic set of measures that provide feedback from the students and designers.
    • Delivery training ­ helping the faculty learn how to present and have a good presence in a video environment.
    • Provide a “visiting instructor office” to allow commuting iTV instructors a preparation/meeting space.
  • Technology support ­ the electronic infrastructure that enables the course to be delivered at a distance.
    • Maintain and upkeep of all systems.
    • Record classes as necessary.
    • Remotely monitor all calls and ensure connectivity.
    • Provide remote technical assistance for instructors as well as proctors (Technical assistants) regardless of location.
    • Student technology assistants in Storrs. This individual should not be used to manage the classroom in the class nor should they be used for proctoring exams.
    • All training of staff, including instructors, student technology assistants, and regional support staff, as required.
  • Student training ­ it is important to help students learn how to use this medium most effectively including asking/answering questions and working well singly, or in groups, at the remote sites.
  • Remote end support ­ with effort being put into the above, it is critical that the physical and supervisory pieces are in place at the remote site.

Regional Campuses

  • iTV rooms should primarily be used for distance learning. iTV courses should take precedence over other uses for these classrooms.
  • iTV courses require a minimum of 15 minutes before and after class of unscheduled time.
  • iTV instructors routinely travel between campuses to alternate their teaching location, effort should be made to provide a preparation/meeting space before and after the scheduled class.
  • Someone to open rooms and make sure system is up and running, no later than 15 minutes prior to the start of class, and turn equipment off at the end of the class.
  • Student Technology Assistants (STA) should be located at each site. This individual should not be used to manage the classroom nor should they be used for proctoring exams. The student assistant should also not be actively enrolled in the course for which he/she is assisting. Training of the technology assistants also needs to be in place (ITL or local).
  • Provide exam proctors (non undergrad) for in class exams and classroom management (if necessary).
  • In the event that an STA or Exam Proctor is not available, local staff will find a suitable replacement.


  • Notification (Registrar, Regional & ITL) of courses which will be offered via iTV using web based request form. The registrars office builds calendars two semesters in advance.
  • Recommend faculty take advantage of ITL services (iTV Training, Visit support, course design,) preferably, these activities should begin 6-12 months before the start of the course.
  • Provide advanced notification of exam schedules to ITL (iTV manager). This will ensure regional campuses have adequate time to schedule proctors.


  • Unique designation for courses being offered via iTV (similar to online).
  • ITL and the Storrs Registrar ask that each campus utilize our web-based request form for all iTV courses and populate a central calendar (Astra).
  • Schedule iTV course exams in the same manner used with non-iTV courses. Exams must occur during exam week, and unless coordinated ahead of time rooms will not be connected using video conferencing (Departments/Instructors are responsible for coordinating appropriate exam proctors).
  • ITL requires that a block of time each week (2-4 hrs) be set aside in each iTV classroom in order to allow for routine maintenance and upgrades. ITL will make every effort to schedule these blocks on Fridays. In order to allow for better coordination of efforts.